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Troubleshooting

Freestanding

How do I change the cartridge?

We have a really helpful video here that includes how to replace a cartridge, or you can look at Chapter 8.1 of the Installation and Maintenance manual.

How do I connect the kiosk to the Wi-Fi?

Follow the instruction document ‘Connecting your kiosk to the Internet‘ located in the members section.  Sign up for access here.

I pressed Ready to Print, but the printer does not start printing.

Check the printer LCD screen for an error message.  This is located in the middle door at the rear of the kiosk.  If there is a paper jam message, press OK on the screen.  On the tablet, enter maintenance mode, then exit back out.  If there is an error message regarding the cartridge follow the instructions on the printer LCD screen.

I can’t get the Fingernails2Go software to start.

Double tap the FN2GO shortcut on the screen.  If the software still does not start, turn the computer off, then unplug the kiosk.  Press the computer power button 4 times, then plug the kiosk back into the mains power and start it back up.

The printer says to remove paper jam.

Please refer to ‘I pressed Ready to Print, but the printer does not start printing.’

Printer – there is a problem with one of the ink cartridges.

Please refer to ‘I pressed Ready to Print, but the printer does not start printing.’

Countertop

How do I change the cartridge?

We have a really helpful video here that shows how to replace a cartridge, or you can look at Chapter 8.1 of the Installation and Maintenance manual.

I can’t connect the tablet to the Wi-Fi.

Turn the tablet off, and turn off the countertop by unplugging the power cable.  With the countertop unplugged, press the black button on the base, under the LCD screen 4 times.  Restart the countertop by plugging it back into the mains, and follow the instructions in the Quick Start Manual to restart your tablet and software.

I pressed Ready to Print, but the printer does not start printing.

Check the printer LCD screen for an error message.  If there is a paper jam message, press OK on the screen.  On the tablet, enter maintenance mode, then exit back out.  If there is an error message regarding the cartridge follow the instructions on the printer LCD screen.

I can’t get the Fingernails2Go software to start.

Turn the tablet off, and turn off the countertop by unplugging the power cable.  With the countertop unplugged, press the black button on the base, under the LCD screen 4 times.  Restart the countertop by plugging it back into the mains, and follow the instructions in the Quick Start Manual to restart your tablet and software.

I can’t make a connection to the RDP.

Make sure to allow for 5-10 minutes for your countertop to set up properly after powering on.  After 10 minutes, you should be able to detect the COUNTERTOP000X network to establish the RDP connection.  If not, follow the steps to restart your countertop.

The printer says to remove paper jam.

Please refer to “I pressed Ready to Print, but the printer does not start printing.”

Printer – there is a problem with one of the ink cartridges.

Please refer to “I pressed Ready to Print, but the printer does not start printing.”

Artificial Nails

The printer is leaving white edges on the nail.

When fixing your artificial nails onto the nail tray, make sure the strips are straight.  Refer to our video here for further instruction.  If the problem persists, find out how to calibrate your artificial nails by referring to Chapter 6.4.2 of the Installation and Maintenance Freestanding manual or Chapter 5.4.3 of the Installation and Maintenance Countertop manual.

One of the artificial nails is scuffed after printing.

When printing, the print heads pass close to the surface of the artificial nails.  It is extremely important that when attaching them, you make sure they are completely flat.  If this has happened, please refer to Chapter 8.2 of the Installation and Maintenance Freestanding manual for instructions on how to clean the print head surface.  Also, refer to this video about the insertion of artificial nails.  Repeated instances on this can damage your cartridges.

The ink doesn’t seem to be absorbed and the print is poor.

It is vital that a layer of primer is applied to the artificial nails and left to dry prior to printing.  This can be done in batches, with a shelf life of 1-2 weeks before the nails will need recoated.

The colours are bleeding into each other when I print.

When printing on to artificial nail strips, it is vitally important to ensure that the primer that has been applied is completely dry.  If it is even slightly wet, colour bleeding will be apparent.

The images streak when I try to apply the topcoat.

Once the artificial nails have finished printing, it takes a few seconds for the ink to dry.  Leave the nails for around 30 seconds, or hold them under a fan before applying the topcoat.

There are white lines through the image/a colour is missing.

It is possible that primer from a previous print has obstructed part of the print head.  Initiate a print head clean, following the instructions in Chapter 8.2 of the Installation and Maintenance Freestanding manual.

Natural Nails

The print doesn’t cover all the white of my nail.

Use the manual adjustment features on the natural nail auto-size screen to perfect your print.  Make sure to stay very still when printing as well.  Check out this video, and Chapter 5.2 of the User Manuals for both countertop and freestanding.  If the problem persists, check out how to calibrate for natural nails in Chapter 6.4.3 in the Installation and Maintenance manual for both countertop and freestanding.

The colours bleed into each other when I print.

For natural nail prints, it is important to make sure the primer has been left to dry for about 10-20 seconds before printing.  Too short a time before printing, and the colours can bleed into one another.  Practice makes perfect, check out some helpful videos here.

The image looks very pale and not vibrant.

For natural nail prints, it is important to make sure the primer has been left to dry for about 10-20 seconds before printing.  Too long a time before printing, and the colours can look dull or faded.  Practice makes perfect, check out some helpful videos here.

The image streaks when I try to apply topcoat.

As with the artificial nails, once the print has finished, it’s important to allow the image to dry for around 30 seconds before applying your topcoat.